Privacy Policy

1. Who Is Responsible for Your Information

Ethan's Window Cleaning is responsible for personal information collected and controlled in connection with its website, communications, quote requests, scheduling, and cleaning services.

Questions or privacy-related requests may be directed to Ethan's Window Cleaning using the contact information at the end of this policy.

2. Information We May Collect

Depending on how you interact with Ethan's Window Cleaning, we may collect information such as:

• Your name, phone number, email address, and service address.
• Property information, service selections, window counts, gutter details, access information, and service instructions.
• Photographs, videos, measurements, estimates, invoices, appointment records, and service history.
• Communications sent through phone calls, text messages, email, website forms, or other communication channels.
• Payment and transaction information handled through an authorized payment provider.
• Website technical information such as device type, browser, IP address, approximate location, referral source, pages visited, and form activity.
• Marketing preferences, consent records, unsubscribe requests, and communication preferences.

3. How We Collect Information

Information may be collected:

• Directly from you through website forms and quote requests.
• During phone calls, emails, text messages, or other customer communications.
• When you schedule, receive, pay for, or review a service.
• Through photographs, videos, measurements, and service records created while estimating or completing work.
• Through website cookies, analytics, advertising systems, hosting providers, forms, and similar technologies.
• From a property owner, representative, referral source, or other person authorized to request service on your behalf.

4. How We Use Information

Ethan's Window Cleaning may use information to:

• Respond to inquiries and prepare quotes.
• Confirm service availability and property access.
• Schedule, provide, document, and follow up on services.
• Process payments, issue invoices, and maintain financial records.
• Send appointment reminders, service updates, instructions, and customer-support communications.
• Send marketing or promotional communications when permitted by applicable law and applicable consent requirements.
• Improve the website, advertising, customer experience, services, and business operations.
• Protect customers, property, equipment, and business systems.
• Prevent fraud, investigate disputes, enforce agreements, collect amounts owed, and comply with legal obligations.

5. Information You Submit

When you voluntarily submit information through a quote request, contact form, or booking form, Ethan's Window Cleaning may use that information to respond to your request and provide related customer service.

Where consent is required by applicable law for a particular use or communication, Ethan's Window Cleaning will rely on the appropriate form of consent.

You may request to withdraw consent where applicable, subject to legal, contractual, recordkeeping, and legitimate business requirements.

6. Phone, Email, and Text Communications

Ethan's Window Cleaning may contact you regarding quote requests, scheduling, appointment reminders, service updates, invoices, customer support, and other communications related to your request or existing customer relationship.

Marketing emails, calls, or text messages will be sent only as permitted by applicable law and any applicable consent requirements.

Where applicable, you may reply STOP to marketing text messages or use the unsubscribe option provided in promotional emails. Message and data rates may apply according to your mobile carrier.

7. Cookies, Analytics, and Advertising Technologies

Our website and service providers may use cookies, pixels, scripts, analytics tools, advertising technologies, and similar systems to operate forms, understand website activity, measure advertising performance, improve functionality, and prevent abuse.

Your browser or device may provide options to limit or delete cookies. Disabling certain technologies may affect website or form functionality.

8. When We May Share Information

Ethan's Window Cleaning may share information with third parties that help operate the business, including:

• Website hosting, form, CRM, and scheduling providers.
• Email, phone, and text-message service providers.
• Payment processors, accountants, insurers, and professional advisers.
• Advertising, analytics, and customer-relationship platforms.
• Contractors or workers who require information to estimate, schedule, or complete an authorized service.

Information may also be disclosed when required or permitted by law, to respond to lawful process, protect rights or safety, investigate fraud, resolve disputes, collect amounts owed, or complete a business transaction.

Ethan's Window Cleaning does not sell personal information for monetary payment.

9. Third-Party Platforms and Data Processing

Some third-party services used by Ethan's Window Cleaning may store or process information in locations outside Michigan or outside the United States.

Information handled in another jurisdiction may be subject to the laws and lawful-access requirements applicable in that jurisdiction.

10. Payment Information

Payment-card information may be collected and processed directly by an authorized third-party payment processor.

Ethan's Window Cleaning may receive limited payment or transaction information but does not necessarily store complete card numbers on its own systems.

11. Photographs and Videos

Ethan's Window Cleaning may create photographs or videos of service areas for quoting, documentation, condition records, quality assurance, safety, training, and dispute resolution.

Identifiable customer information or recognizable property imagery will not be intentionally used in public marketing without appropriate permission.

12. Information Retention

Ethan's Window Cleaning may retain information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, meet legal obligations, and protect legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

13. Data Security

Ethan's Window Cleaning uses reasonable administrative, technical, and physical measures appropriate to the nature of the information it handles.

No website, cloud system, electronic transmission, or storage method can be guaranteed completely secure. Customers should avoid submitting unnecessary sensitive information through ordinary forms, text messages, or email.

14. Accuracy of Information

Ethan's Window Cleaning relies on customers to provide accurate and current information. Please contact Ethan if your contact information, property information, or service details change.

15. Privacy Requests

Depending on applicable law, you may request access to, correction of, or information regarding personal information maintained by Ethan's Window Cleaning.

Ethan may need to verify your identity before responding to certain requests. A request may also be limited or declined where permitted or required by law.

16. Children

Ethan's Window Cleaning's website and services are intended for property owners, tenants, businesses, and authorized representatives. They are not directed to children under 13, and Ethan's Window Cleaning does not knowingly seek personal information from children under 13 through this website.

17. External Websites

The Ethan's Window Cleaning website may link to third-party websites or platforms. Ethan's Window Cleaning does not control those third parties and is not responsible for their content, security, or privacy practices.

18. Privacy Concerns

If you have a question or concern about how Ethan's Window Cleaning handles your information, please contact Ethan using the information below.

Reasonable privacy concerns and requests will be reviewed in accordance with applicable law.

19. Changes to This Privacy Policy

Ethan's Window Cleaning may update this Privacy Policy as its services, technology providers, website practices, or legal obligations change.

Updated versions become effective when published with a revised effective or last-updated date.

20. Contact

Privacy-related questions or requests may be directed to:

Ethan's Window Cleaning

Phone: (517) 376-3343
Website: ethanswc.com
Service area: Howell, Brighton, Green Oak, New Hudson, South Lyon, Novi, and surrounding Michigan communities.

Please include enough information for Ethan to understand and identify your request, but do not send unnecessary sensitive information through ordinary text messages or website forms.